Ability Intelligent has launched its new AI Customer Agent Integration Service, powered by LiveX.AI, to help enterprises improve customer service and transition toward truly personalized, task-oriented intelligent support. Unlike traditional FAQ-based chatbots, the AI Customer Agent stands out as a virtual employee who not only answers inquiries but autonomously completes tasks, including membership services, reservations, product lookups, order guidance, shipping instructions, and complaint assessments. Its 24/7 operation enables substantial workload reduction during peak and off-hours, setting a new standard for proactive customer engagement and comprehensive service delivery.
The AI Customer Agent integrates with Web, App, LINE, Email, SMS, voice services, QR codes, and virtual humans, so brands can deliver a consistent, real-time experience on a single platform.
LiveX.AI also offers a high degree of customization, adapting responses to brand tone, campaign scenarios, and membership tiers, and supporting seamless integration across pre-purchase, purchase, and post-purchase workflows. With continuous learning and a unified memory engine, the system accumulates cross-platform interaction data to deliver more personalized experiences.
Ability Intelligent says rising labour costs and service demands make task-oriented AI key for greater efficiency and competitiveness. Workflow automation and retention tools help companies speed up response times and reduce churn. Ability Intelligent will continue to enhance AI and smart-service solutions to help brands build efficient, scalable, and human-centred service models. Contact Ability Intelligent today to discover how your enterprise can benefit from next-generation AI customer agents and elevate your customer service experience.
|