LIVEX.AI – Omnichannel AI Customer Agent Platform
攤位號碼: 511
佳捷智能股份有限公司
產品介紹
LIVEX.AI, an Omnichannel AI Customer Agent Platform, is an AI customer interaction and automation platform that integrates voice, text, and virtual human engagement to create a unified and personalized customer experience. Designed for B2C, DTC, and subscription-based enterprises, the system supports over 100 languages and provides 24/7 intelligent assistance across web, app, LINE, email, and phone channels.
Unlike traditional chatbots, LIVEX.AI can understand intent, perform actions, and deliver real outcomes—from answering FAQs to executing customer requests such as order tracking or account updates. Its AI automation engine handles more than 80% of repetitive inquiries, allowing human agents to focus on higher-value tasks, while real-time analytics enable precise marketing insights. Featuring AES-256 data encryption and deployment flexibility on GCP private cloud or on-premise, LIVEX.AI ensures both scalability and security.
As the exclusive Taiwan distributor, we provide end-to-end support, including integration, customization, and optimization. LIVEX.AI — Transforming customer service into intelligent, data-driven engagement.
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LIVEX.AI Application Scenarios
1. E-Commerce / Retail (DTC / Brand)
For e-commerce and retail brands, customer interactions span browsing, cart management, service inquiries, returns, and re-engagement. LIVEX.AI enhances every step—offering AI-driven product recommendations, automated order tracking, and return processing. Even in physical stores, customers can scan QR codes to connect directly with online service agents.
The result: higher self-service rates, improved conversion, and a consistent brand experience across all touchpoints.
2. SaaS / Subscription Services
For subscription-based and SaaS businesses, key challenges include user churn and renewals. LIVEX.AI's ChurnControl module detects at-risk users and responds proactively—offering discounts, plan adjustments, or feature introductions. Meanwhile, the AI Agent automates onboarding, FAQs, upgrade recommendations, and billing inquiries, improving conversion and reducing human workload.
3. Experience / Omnichannel & Physical-Digital Integration
Modern brands no longer separate online and offline channels—they are seamlessly connected. LIVEX.AI supports in-store interaction through kiosks, QR codes on packaging, holographic guides, or voice assistants. The AI Agent recognizes user origins, links accounts, and transitions smoothly between physical and digital touchpoints, creating a consistent and engaging customer experience.
4. Customer Service Centers / Growth Enablement
Even enterprises with established contact centers can optimize operations with LIVEX.AI. AI Agents resolve common inquiries autonomously (reducing human contact rate), while AI Co-Pilot assists human agents with real-time summaries, knowledge recommendations, and routing support. The result is greater efficiency, shorter handling time, and enhanced customer satisfaction.